[Solved] Samsung Blu-Ray Player Not Working

Read on to know the best fixes for the Samsung Blu-ray player if it has stopped working or is not opening.

As the trend shifted from DVDs to Blu-ray disc formats, Samsung’s Blu-ray player became a favorite of millions.

However, as reported by users, the Samsung Blu-ray player is not working for many of them.

If you also happen to be one of them, read this article from start to finish with the utmost attention.

Through this article, we acquaint you with the ultimate fixes for the Samsung Blu-ray player if it has stopped working.

But before moving on to the troubleshooting, we think it is on point to answer a question that you may also have, i.e., “Why is my Samsung Blu-ray player not working?”

Why has the Samsung Blu-ray player stopped working

Here are the top reasons why your Samsung Blu-ray player is not opening or has stopped working.

• Outdated firmware
• Lock mode
• Hardware issues

Now that you know the underlying culprits behind the dysfunctional Samsung Blu-ray player, it’s easier to fix it.

Know More: How To Install & Download Samsung Printer Drivers

Fixes for Blu-ray stopped working problem

Let’s now take a look at the fixes to the Samsung Blu-ray player not working issue.

Fix 1: Update the firmware

Outdated firmware can cause many problems with the Samsung Blu-ray player, including the player not working.

Thus, here are the detailed steps to update the Samsung Blu-ray player’s firmware.

• Go to Samsung’s support website.
• Click on TVs & Home Theater.
  
• Click on the Home Theater tab.
  
• Select Blu-ray & DVD Players.
  
• Click on Blu-ray. 
• Click on Manuals and Software.
  
• Select your product. Ours is UBD-M9700.
• Choose the Download option from the firmware section.
  
• Click on the downloaded file two times to unzip it.
• Burn the file to an empty CD.
• Press your Samsung Blu-ray player’s Open button. It is located at the front.
• Put the burned CD into the tray and hit the Open button again.
• Choose Yes using the arrow keys of the player’s remote.
• Press Enter to begin the update process.
• After the process finishes, eject the disk.

Fix 2: Disable the lock mode

Your Samsung Blu-ray player may not be opening because of the lock mode. Therefore, follow the directions given below to turn the lock mode off.

• On the player’s remote, press 4-8-2-7-3.
• Choose Lock Off from the screen’s uppermost left corner.

Fix 3: Perform a factory reset

If the above solutions failed to do the trick, you can try resetting the player to its default settings.

This fix has helped some of our readers fix the Samsung Blu-ray player not working problem. You can also follow these steps to try this solution.

• Ensure that the player has no disc.
• Press the Eject button and hold it for approximately 8 seconds. The Eject button is the same as the Open button shown in Fix no. 1.
• Now, you will get a message on your screen like the one shown below.
  
• Wait till the device powers off automatically and displays the initial setup screen.

Fix 4: Check the player for hardware issues

When your Samsung Blu-ray player is not opening or has stopped working, you can perform a three-step check to ensure there are no hardware issues.

Here is how to do it.

• Make sure that the DVD disk you are trying to play and its case have the Blu-ray symbol.
• Ensure that the DVD is not scratched from anywhere and there are no side smudges.
• Unplug the cables connecting the Samsung Blu-ray player to the television. After a few seconds, replug the cables correctly.

Below is an example of the kind of component cables you can use to connect the player and TV.

• Plug the Video cable’s one end to your player’s “Video out” port. Make sure to match the cable colors and port colors. Below is how the ports of a Samsung Blu-ray player look.
  
• Plug the other end of the Video cables into your TV’s “Video In” port. Ensure that the cable’s and port’s color matches each other. Below is how the ports of a TV look.
  
• Plug the red and white audio cables into your player’s “Audio Out” port. Again, ensure that there is no color mismatch between the cables and port.
• Plug the other end of audio cables into the TV’s “Audio In” ports. Match the color of the cables and port while doing it.

Concluding the solutions to the Samsung Blu-ray player not working problem

Above were some of the tried and tested fixes for the Samsung Blu-ray player if it is not opening or has stopped working.

You can apply these solutions sequentially till one of them fixes the problem. In our view, one of these fixes should definitely work for you.

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